Momence FAQs

We are excited to be moving to a new booking platform called Momence. We know that changes can be daunting, but the transition should be simple. Here are some FAQ’s to help ensure a smooth transition to our new system. Please take some time to read all the way through:

When is this change happening? 
We'll be fully transitioned to Momence on July 31st! Please use Momence for all future bookings and membership/pack purchases.

 

What does this mean for me? 
Your account, including your membership status, booking history, and future bookings, have all been transferred to Momence. Your payment information that we had on file is encrypted, so you will have to add a payment option to your account if you have a monthly recurring membership.

 

How do I access my new account within Momence?
We’ve created an account and transferred your existing memberships and bookings into Momence. All you need to do is create a password to continue booking.

CREATE A PASSWORD >>

 

How do I get started with registering for classes and purchasing new class packs or memberships?
Classes can be booked via our website or through the Momence App.

 

Do I need to update my billing and credit card information?
Yes! Since your payment data is encrypted, you will have to re-enter it into our new system. Momence utilizes Stripe to process all credit card payments, however, Stripe does charge processing fees (3.9% + $0.30). Fortunately, Momence offers an option for our members to avoid these fees via ACH direct debit, but it requires a transition on your part. It’s a quick one, but we can’t do it for you.

 

So, here’s what you do in three easy steps:

  1. After resetting your password, log into your Momence account. Click your name on the top right, and then click My Account.
  2. Now you are on the page that has your credit card info. Click on Save ACH Direct Debit and then click Save. A window pops up with info about how Momence uses Stripe to process payments; click Agree.
  3. Another window pops up. Select your bank. If you don’t see yours, type the name of your bank in the search bar. Put in your bank credentials – the sign-in you use to bank online and press Continue. You might be asked to answer some security questions you originally set up with your online banking. After that, click Link, which then links your bank account with Momence. That’s it! All done.

 

Here to help and thank you for your patience!

We are here to support you through this transition! If you still have questions, please don’t hesitate to email us at info@tucsoncoldplunge.com

 

Thank you for your grace and patience as we navigate this process!